Recruitment and retention have long been challenges for restaurants. According to Association research, 75% of restaurant operators are facing staffing shortages and this is keeping them from operating at full capacity.
Hospitality and flexibility are hallmarks of the restaurant industry and why nearly 90% of consumers enjoy going to restaurants. Tipping is why so many people choose restaurants as a first job, a side job for extra income, a job while in school, a second chance, or a career.
A valuable COVID-19 relief tool that helped to keep many restaurants afloat during the pandemic, the Employee Retention Tax Credit (ERTC) was cut short in the fall of when COVID-19 variants drastically altered consumer demand, decreased sales and reversed the restaurant recovery. Restoring the badly needed program for Q4 (Oct.-Dec) 2021 will help struggling small businesses now facing extensive refund delays and unexpected tax penalties.